Returns & Exchanges
At Swiss Beauty, your satisfaction is our priority, and we offer a hassle-free 15-day return policy for unused and unopened cosmetic products. If you are not completely happy with your purchase, we are here to ensure a smooth exchange or refund process.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return and provide a reason for the request.
Quality Inspection
Ensure the product is in its original packaging with all seals intact, as our team will verify the item's condition upon arrival at our warehouse.
Free Pickup
Once your request is approved, our courier partner will schedule a convenient pickup from your doorstep within 2-3 business days.
Refund Processing
After a successful quality check, your refund will be credited to your original payment method or Swiss Beauty wallet within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing